With significant advancements in technology and greater competition, change management has become a vital element in enabling organisations to successfully manage their transformation process. Change management has been defined as “the process of continually renewing an organization’s direction, structure, and capabilities to serve the ever-changing needs of external and internal customers”(Parker, 2013). According to Lawler (2010), the steps required for successful change management, as proposed by John Kotter, include establishing a sense of urgency, forming a leadership team, creating and communicating a vision, empowering others to meet the vision, planning for and creating short-term wins, consolidating improvements and encouraging further change, and institutionalising the new approaches.